Common/Shared Services

Here is some info on Municipal Reference Model (MRM).

Greater Victoria has 13 municipalities  with a variety of programs and services. Many municipalities in Greater Victoria, Metro Vancouver and across Canada have very similar programs and services that they provide to their clients ( internally; as well as to residents; businesses and visitors) in their municipalities. Though similar, they vary due to a number of factors including urban/rural density, community/business priorities, and governance models.

Many of these services use common technology to provide similar services. Many CAOs and Directors share knowledge and often use similar approach and technology to provide similar or related services to their clients. A number of these programs and services are provide through shared regional districts such as Greater Victoria CRD (Capital Regional District). This is also similar in other provinces in areas including Calgary, Edmonton, Halifax, Ottawa and Winnipeg.

I think there are a number of MRM service models, reports and plans available on either UBCM or MISA.  IBM, Microsoft and KPMG have been involved in developing applications to help make it easier to standardize and share relevant info within and across municipalities.  We had a similar service called GSRM and BTEP that has been used in Federal and Provincial governments.
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MRMv2 announcement pg 9, as well as other interesting sharing related content…
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  • How do we get the uninformed majority to become more informed through dialogue …  Town halls and online PlaceSpeak can assist.  (see Yellowknife as example)
  • MRM – learn from others – what works and does not work, and could be better
  • my observations – we should not be guessing what’s next – we need to find best practices to try here; not guess
  • Vancouver TEAM facilitated changes in 70s – involve stakeholders early in the change – or they stop things…
 I do think that the standardization and previous work could help us here in Victoria with service models as well as governance discussions. MRM can help document current CRD services in use as well as municipalities services rationalization. At a minimum, it is good to be aware of the previous work across Canadian municipalities including Ottawa, Halifax, Toronto, Waterloo, Calgary, Penticton, …
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We need the “Right Amount of Common” . There are a number of best practices across Greater Victoria municipalities, one size may not fit all especially with range of population density (rural/urban), governance, priorities, etc.
I am also involved, just recently, with PlaceSpeak.com (Vancouver location-based privacybydesign civic engagement startup) which has some very interesting capabilities to engage communities from all 3 levels of government as well as helping connect neighbourhoods.

http://www2.hamilton.ca/NR/rdonlyres/1B2E860A-A097-4326-8160-Hamilton 7DBE64CA747F/0/Oct18SDRServiceProfileSummaryBinder_Oct1812.pdf

https://home.kpmg.com/xx/en/home/insights/2015/10/successful-cities-for-the-future.html

https://assets.kpmg.com/content/dam/kpmg/pdf/2016/04/the-future-of-cities-measuring-sustainability.pdf

https://www.amcto.com/imis15/Documents/Helga%20Reidel%20Windsor%20-%20Excellence%20in%20Service%20Delivery%20Reviews.pdf

http://www.oxfordcounty.ca/Portals/15/Documents/Your%20government/Corporate%20performance/Service%20Delivery%20Review/2%20Introduction_Method-Approach.pdf

https://sites.google.com/site/frenchofmisaasimcanada/project-updates/misaasimcanadatocreatepartnershipformrmv2service

 

https://ca.linkedin.com/jobs/view/247520016?trkInfo=searchKeywordString%3AComputer%2BScience%2BEngineering%2CsearchLocationString%3ARichmond%2BHill%252C%2BON%2Cvertical%3Ajobs%2CpageNum%3A1%2Cposition%3A22%2CMSRPsearchId%3Aa9c9ee9e-bb3b-421e-a1d6-d5d5b7409dd7&refId=a9c9ee9e-bb3b-421e-a1d6-d5d5b7409dd7&trk=jobs_jserp_job_listing_text

http://www.verney.ca/assets/file/MIPS2010presentations/5A%20[Compatibility%20Mode].pdf

Your municipality needs a service model. No, you don’t already have one.